Money back
- Unused top-ups within 14 days. If you topped up and have not spent any of it, email support within 14 days of purchase and we refund the full amount to the original payment method.
- Partly used top-ups. We refund the unused portion within 14 days of purchase, minus any payment-processor fees we cannot recover.
- After 14 days. Top-ups are non-refundable, but the balance never expires, so nothing is lost by waiting to use it.
Balance restored
- Failed exports. If an export fails before delivering any rows, nothing is charged. If it fails part way, you are charged only for rows delivered.
- Rows without an email. Never charged on the with-emails plan, by design. Direct dials are billed only when a number is returned.
- Unhappy with a delivered file. Email support within 7 days with the export ID and what is wrong. If the file does not match what the dashboard showed you (fewer rows than reported, columns missing, verification statuses wrong), we restore the balance for those rows. We cannot refund rows because Apollo.io’s underlying data for a contact turned out to be stale; that is what verification before billing is for.
What is not refundable
Balance spent on exports that completed as described, the free sign-up balance, and purchases made in breach of the terms.
How to ask
Email support@apolloexporter.com from your account address with the purchase date or export ID. We reply within two business days and process approved refunds within five business days; your bank may take longer to show it.
Chargebacks
Please contact us before opening a dispute with your bank. Accounts with chargebacks on completed exports are suspended until resolved.
Last updated 8 October 2026.